Free Shipping
Free Shipping
What items are eligible for free shipping?
Items that are "shipped by Echorobote". This excludes oversized and freight items, as well as any third-party sellers not shipped by Echorobote.
What items are not available for free shipping?
Oversized and freight items are not included, as well as third-party sellers not shipped by Echorobote.
How will I see if I get free shipping?
At checkout, you’ll see that your shipping fee is waived.
Why does my order still show a shipping charge at checkout?
Confirm that your item(s) are "shipped by Echorobote" by looking for that phrase on the product's detail page and/or the order review page during checkout. Confirm the items are not coming from your local store by free delivery, which has an order minimum of $35.
Is there a limit to how many times I can order?
No, you can order as often as you’d like!
Are express delivery fees waived for Echorobote members?
Express delivery is available for an additional fee of $10.00 and is not currently waived for any customer. Echorobote members always enjoy free standard delivery from stores, and free shipping with no order minimum required.
What types of shipping qualify for Echorobote free shipping?
Next-day, two-day, and standard shipping are included.
How do I know which items are eligible for free shipping or free delivery from my local store?
You can filter items by "in-store" or "shipping" based on how/when you'd like to receive your order. Your "in-store" items would include the $35 order minimum for free delivery, whereas the "shipping" filter would have no order minimum. You may also review your delivery and shipping options during checkout.
Can I place an order with free shipping, no order minimum, and free delivery from my local store in the same order?
Yes, now you can order your groceries, shop for your home, & more—all at the same time. Items sold and shipped by Echorobote will be shipped with next-day, two-day, or standard shipping. Items from your local store will be delivered during the time slot you choose.
Payment and Billing
Payment and Billing
What forms of payment can I use to purchase Echorobote?
Credit cards and PayPal can be used to purchase.
How do I change my payment method?
Visit the Echorobote account page.
When do I get billed for my Echorobote membership?
You’ll be billed at the end of your free trial for the plan you selected at sign-up. After that, we will charge your credit card the applicable membership fee regularly for the term of the membership plan that you selected. To avoid charges for a new term, you must cancel before the end of the current term. You can cancel by visiting your Echorobote account page.
Will I receive a receipt for my Echorobote payment?
Members will receive a confirmation email on the day of sign-up with trial dates, membership plan, and renewal date information.
What happens if my form of payment is declined?
Your Order will be canceled, and you’ll need to Contact Us.
Does Echorobote accept EBT?
Not at this time. There are select states where EBT is accepted as payment for groceries through delivery.
How do I cancel my Order?
You can cancel from your Echorobote account page or contact customer care.
Can I get a refund on my Order?
Yes, We accept refunds for 30 days. you can contact us via: Support@echorobote.com with your order Number.
Free Delivery and fees
Free Delivery
How does free delivery from your store work?
Book a time slot for your delivery that’s convenient for you, add items to your cart, and check out. You can utilize the "in-store" or the "need it fast" filters and select "today" to filter the items that are available for pickup or delivery. Members never need to pay the $1.95-$2.95 delivery fee. If under $25, then they just pay the below order minimum fee of $1.99.
Is there a minimum order amount for free delivery?
Members never need to pay the $1.95-$2.95 delivery fee. If under $25, then they just pay the below order minimum fee of $1.99.
Is there a mark-up on Echorobote delivery orders?
Nope! We don’t add additional fees to your orders of $25 or more.
Is there a limit to how many times I can order?
No, you can order as often as you’d like.
Can I save multiple delivery addresses to my Echorobote account?
Yes, you can save multiple delivery addresses.
How do I change my delivery address?
In your account, you can update under "Delivery addresses."
Are there restrictions on delivery times?
They vary by store, but there are time slots as early as 7 AM and as late as 8 PM.
Does Echorobote guarantee same-day delivery for members?
Time slots are first-come, first-serve.
Are express delivery fees waived for Echorobote members?
Express delivery is available for an additional fee of $10.00 and is not currently waived for any customer. Echorobote members always enjoy free standard delivery from stores, and free shipping with no order minimum required.